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FREQUENTLY ASKED QUESTIONS
- Where is
the home office located?
- The
office is located at
- The office at 7093 is the headquarters. We are the company, not just an agency representing a company.
- Being a small company, are you financially strong?
- Yes, our company has a favorable premium to surplus ratio. We are also reinsured by many companies that help to spread risk.
- Can I pay
with MasterCard or Visa?
- Yes,
we now have the availability to accept Visa or MasterCard. If you are
interested just ask your agent or call the office for details.
- How does
the claim free discount work?
- We
offer a program which entitles the insured to a discount on their
insurance premium if they have a good claims history. We feel the
policyholders that are careful and avoid losses should be rewarded for
their efforts. Discounts will vary depending on the amount of premium and
number of years the insured has been claim free.
- Previous
2 calendar years with no paid losses – 5% discount
- Previous
4 calendar years with no paid losses – 10% discount
- Previous 6 calendar years with no paid losses – 15% discount
- Is my child’s ‘stuff’ covered while at school?
- Yes. If your child is a member of your household and an insured under the policy definition, we cover the property of a full-time student while it is in the living quarter occupied by the student at school.
- Is my diamond ring covered if I lose it?
- No. Under the basic policy, personal property items are covered for the perils listed (ie. fire, wind, theft, etc.) Coverage for a lost ring or losing the stone from a ring would need to be purchased under the Special Property Endorsement. Guns, fine arts, recreational vehicles, and boats are some other examples of Special Property. Other examples not covered under the basic policy but that would be covered under the Special Property Endorsement include – damage caused by your boat hitting a rock in the water; hitting a tree with your snowmobile; or breakage of a fine arts item such as Precious Moments. You should also be aware that certain items have a specific limit of coverage for all perils. Items such as guns, silverware, and jewelry have a specific limit for loss by theft only. If you have any of these items, be sure you have adequate coverage in case of a loss.
- Does my live-in boy/girlfriend have coverage under my policy?
- No. According to the policy definition, the ‘insured’ is the person or persons named on the policy declarations. This includes you and your relatives if residents of your household. Therefore, anyone living with you, if they are not a relative, has no coverage for their property or liability exposures. If that person wishes to be covered under your policy, an additional insured endorsement naming that person would need to be added and the appropriate premium charged.
- What does liability cover?
- Liability covers you if you cause bodily injury or property damage to someone on his or her property. If someone brings suit against you, we will provide a defense in court. If you are found negligent and a judgment is filed against you, payment will be made up to the policy limits. The medical payments apply to someone on your property who gets injured. If that person needs medical attention, there is coverage up to the policy limits. This is a no-fault coverage and the payments are in excess of any other collectible insurance by the injured party.